Joel Raymond Graves - Resume

Sep 2024 - Present

• Learned Virsaic CCM from scratch within months of joining, reverse-engineering its behaviour wherever the vendor documentation was silent
• Follows CRM/CCM integration problems end to end, inbound and outbound, across six internal teams and two vendors (CoTe for Virsaic CCM, Fuji for print), none of which owns the whole path
• Implemented email communications for a partner organisation previously limited to physical letters, solving a decade-old problem that the traditional vendor/client relationship had failed to fix
• Delivered C# data integration and transformation work for Virsaic CCM, ranging from routine maintenance to new integration builds
• Built ad hoc CSV import workflows for business projects the CRM could not achieve, sending member communications for store updates, duplicate member records, and email address collection
• Built a C# testing utility that simulates the CRM side of the CRM/CCM integration, so CCM changes can be tested without a live CRM
• Automated pre-print preparation of manually uploaded files: grouping and ordering them from their filename details, and validating attachment codes

May 2024 - Aug 2024

• Short-term contract engagement; developed automation and integration scripts to streamline marketing data workflows
• Documented business and technical procedures to enable colleagues to learn systems without requiring subject matter expert involvement

May 2022 - Apr 2024

• Built and maintained integrations between Microsoft Azure, Dynamics 365, and internal business systems
• Delivered cloud/on-premise integration for a large client's migration to Azure and Dynamics 365 Field Service
• Produced multiple proof-of-concept demonstrations showcasing new cloud integration and data products to clients
• Created Azure DevOps (ADO) pipeline and deployment scripts to streamline new project setup, providing functioning dev/UAT/prod secret-based deployments from day one
• Went beyond the core Integration Developer role to help other engineers build flexible, multi-environment ADO pipelines in YAML, and to troubleshoot Git issues across the team

Jan 2021 - May 2022

• Delivered integration work for a major client in the regulated gaming sector, including systems supporting anti-money-laundering compliance and self-exclusion enforcement
• Re-implemented a large client's on-premise graphical workflow tool in Azure (Function Apps, Logic Apps, APIM, and Service Bus), carrying over the integrations it ran between databases, CRM, and anti-money-laundering systems

Nov 2019 - Jan 2021

• Modernised internal systems using the Microsoft Power Platform and C#
• Built Power Automate flows to query beverage and wine product data, surfaced through Power Apps built for internal staff to easily access and understand product information
• Informally filled a business analyst role: consulted with non-technical teams to identify what was possible within the Power Platform, then trained them to build and maintain their own solutions
• Led migration of legacy business processes into cloud-based solutions
• Reduced annual hosting and CDN costs by identifying and retiring undocumented Docker-based systems that nobody on staff could query or maintain

Jan 2019 - Oct 2019

• Built a network scanning tool to detect certificates nearing expiry, solving recurring, unmanaged outages caused by expired certificates going unnoticed
• PowerShell and Bash scripting for automation and system administration tasks
• On-demand general IT support across multiple client environments, including a placement with Humm
• Outsourced placement with Pernod Ricard Winemakers led directly to a permanent Solutions Architect offer, relocating to Sydney

Jan 2018 - Dec 2018

• Founded and ran an independent IT services business on a fully referral-based client model, delivering full stack web development and eCommerce on the LAMP stack
• Provided broad residential IT support: mobile devices, home networks, printers, and file systems, often working unsupervised inside clients' homes
• Wound the business down to pursue a contracting opportunity with Talent International

Jul 2017 - Dec 2017

• Supported Windows-based POS systems across a local supermarket chain, including constant refactoring of a legacy database prone to desynchronising product and pricing data
• Provided remote support for database and operating system problems from head office
• Conducted on-site visits across Adelaide metro, troubleshooting and repairing scanners, monitors, receipt printers, and self-checkout systems

Jan 2017 - Jun 2017

• Provided support for ELMO's cloud-based HR software platform, including reverse-engineering the logic of an acquired competitor's learning/training system to convert its products into ELMO's platform
• Supported clients through problems with ELMO's online training modules, from display and navigation faults to content errors and browser compatibility

Jul 2013 - Dec 2016

• Supported Preceda, a cloud payroll SaaS platform with an ExtJS frontend and a legacy AS/400 and DB2 backend built in LANSA, colloquially known as the "green screen"
• Diagnosed and resolved complex payroll calculation bugs by distinguishing genuine data problems from system-level issues that produced faulty data, then rebuilding affected tables by extracting, transforming, and reinserting data
• Acted as the technical interface between payroll support staff and database specialists, translating between AS/400 expertise and modern front-end troubleshooting
• Became the team's ActiveX/Internet Explorer specialist for a platform reliant on legacy IE-only compatibility, building a PHP configuration wizard to help users set up the correct IE version (back to IE8) for their environment
• Provided technical support to the Philippines-based support team servicing a major postal distributor client
• Moved between the Adelaide, Brisbane, and Sydney offices with the employer's support, staying in the same role, years before remote work was standard practice

Jan 2011 - Jun 2013

• Hired as an Accounts Clerk; scope expanded during the interview itself once existing eCommerce problems came to light, and formally took the title of Systems Administrator as the role grew
• Rebuilt outdated eCommerce platform from scratch on Magento, including formatting and importing large supplier product catalogues (Makita, Metabo) that would otherwise have taken years to enter manually
• Sourced and formatted product images using GIMP
• Designed, sourced, and built the complete IT infrastructure for a new head office and warehouse, including POS and office systems, sourcing all hardware independently for roughly $10k against a nearest professional quote of $30k
• Managed office IT troubleshooting (computers, printers, network) and day-to-day accounts alongside technical responsibilities

Dec 2007 - Dec 2010

• Completed an Administration Traineeship (Certificate III in Business) while informally absorbing IT support duties across the organisation, despite having no formal IT role or title
• Diagnosed and resolved printer and hardware issues office-wide, becoming the de facto first point of contact for IT problems ahead of the organisation's actual IT support function
• Converted a manual, Excel-based risk register into a Microsoft Access database, later expanded to track offsite archiving
• Built an Excel tool to automate cost centre calculations for management approvals, replacing a manual accounting process
• Reorganised a disused, poorly maintained archive storage space into a properly labelled, functional onsite archive

Jan 2003 - Nov 2007

• Various labour roles: Orange Picker, House Painter, Exploration Drilling Offsider, Conservation Worker
• Declined the SA Premier's iCarnegie Scholarship for Java programming during this period, not yet valuing the skill that would later become a career